Shipping policy

This Shipping Policy outlines the terms and conditions under which Koza Żywicielka ("we", "us", or "our") delivers products to customers. By placing an order through our website, you agree to the terms below.

1. Shipping Provider

We primarily fulfill and ship our products through Gelato, a global print-on-demand service. As such, Gelato’s Shipping Policy also applies to your order. This includes shipping rates, delivery times, customs processes, and package handling.

You can learn more about Gelato’s Shipping Policy here:
👉 https://www.gelato.com/en-US/shipping

2. Shipping Destinations

We ship to most countries worldwide. However, availability may vary depending on your location and the products ordered. During checkout, you’ll be informed if delivery to your region is supported.

3. Shipping Times

Shipping times depend on your location and the product’s fulfillment origin. Estimated delivery time typically includes:

  • Fulfillment time: 2–5 business days
  • Shipping time: 2–10 business days depending on the destination and shipping method

Please note: These are estimates and not guarantees. Delays may occur due to high demand, customs processing, or local delivery issues.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the item(s) ordered. Costs may vary depending on the shipping method and destination.

Occasionally, we may offer free or discounted shipping promotions, which will be clearly indicated on the website.

5. Customs, Duties & Taxes

International shipments may be subject to import duties and taxes (including VAT), which are imposed once a shipment reaches your country. These charges are the responsibility of the customer and are not included in the product or shipping prices.

We are not responsible for delays due to customs.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, if available. Please note that not all shipping methods provide tracking.

7. Delivery Issues

If your order is marked as delivered but you haven't received it:

  • Please check with neighbors or other household members.
  • Wait 1–2 business days, as carriers sometimes mark packages as delivered prematurely.
  • Contact the shipping provider using the tracking number.
  • If the issue persists, reach out to us for assistance.

We are not responsible for lost or stolen packages once they are marked as delivered by the carrier.

8. Changes & Cancellations

Once an order is placed, it is sent to production and cannot be changed or canceled. Please double-check your shipping address and product details before confirming your purchase.

9. Returns Due to Shipping Errors

If an order is returned to the sender due to an incorrect address or failed delivery attempt, we may offer to reship it at the customer’s expense. Please contact us for options if this occurs.

If you have any questions about our Shipping Policy or your order, please contact us at:

Email: info@kozazywicielka.com
Phone: +353 894856800
Business Address: Apt 28, Hanover Court, Dublin 8, D08 E7C6, Ireland